Client: An individual managing personal finances in QuickBooks Online

The Challenge

The client was reconciling their credit cards and realized the balances in QuickBooks didn’t match the actual statements.

Something had gone wrong with the bank feed, and QuickBooks was missing transactions, sometimes entire chunks of data.

They didn’t need ongoing bookkeeping help. They just wanted clean, accurate data so they could take it from there.

The Solution

Gentle Frog stepped in to:

• Review a full year of credit card statements across two accounts
  
  
• Identify all missing transactions
  
  
• Manually enter missing transactions into QuickBooks Online
  
  
• Categorize each expense as accurately as possible based on the client’s past habits
  
  
• Flag any transactions I didn’t know how to categorize, and provide a summary report for the client to review and finalize

   

This saved the client from hours of manual entry and guesswork.

The Results

The client’s QuickBooks file now:

• Matches the actual credit card statements
  
  
• Has no gaps in transaction data
  
  
• Is ready for them to classify expenses and move forward confidently
  
  

This one-time project cost $1,570 and gave the client peace of mind and a clean slate.